Privacy Policy
McStatts' Printing
Effective date: [BLANK — set to the date this goes live]
Last updated: [BLANK — same as above]
Who We Are
McStatts' Printing is a family-owned commercial printing company located at 220 E. Church Street, Cartersville, GA 30120. We have served businesses across the Southeast since 1968.
This policy explains what information we collect through our website at mcstatts.com, how we use it, and the choices you have. If you have questions about anything here, call us at 770-382-7525 or email orders@mcstatts.com.
Information You Give Us
When you submit our contact or quote request form, we collect:
- Your name
- Your email address
- Your phone number
- The contents of your message or quote request
- Any files you choose to upload
When you use our Quick Reorder form, we collect your reorder information and project details.
We also collect information you provide when you contact us by phone, email, or in person, and when you place an order.
Information Collected Automatically
[BLANK — this section depends on whether analytics is installed. As of this draft, no analytics or tracking tag was found on the site. Once Google Analytics or any similar tool is added, this section must be updated before that tool goes live.]
Our web host and email systems generate standard technical records, which may include IP address, browser type, device type, referring page, and the pages you visit. This information is generated automatically by the systems that run the site.
Cookies
[BLANK — needs confirmation of what cookies the site actually sets. The site is built on the GoHighLevel platform, which may set functional cookies. Confirm before publishing, and update this section if analytics or advertising cookies are added later.]
How We Use Your Information
We use the information you give us to:
- Respond to quote requests and questions
- Prepare estimates and produce your printing, apparel, signage, and promotional product orders
- Communicate with you about proofs, production, and delivery
- Process reorders
- Keep records of work we have done for you
- Send marketing emails and updates about our services
Marketing Emails
We send marketing emails and updates to customers and to people who ask to hear from us.
You can opt out at any time using the unsubscribe link in any marketing email, or by emailing orders@mcstatts.com or calling 770-382-7525. Opting out of marketing email does not stop order-related messages such as proofs, invoices, and shipping notices — those are part of doing business with us.
Your Artwork and Uploaded Files
We keep customer artwork files indefinitely. We do this on purpose, so that when you come back for a reprint or reorder, we already have your files and can produce the job quickly and consistently.
If you would prefer we delete your files after a job is complete, contact us and we will remove them. Note that if we delete your files, a future reorder will require you to resubmit artwork, and may require a new setup charge.
We do not sell, license, or share your artwork with anyone outside our production process. We may use finished work in portfolio samples or marketing materials only with your permission.
Who We Share Information With
We do not sell your personal information.
We share information with service providers who help us run the business:
- GoHighLevel — our website platform and customer relationship management system. Contact form submissions are stored here.
- Microsoft 365 — our email system. Contact form submissions are also delivered to our email inbox.
- SMTP2GO — email delivery service.
- [BLANK — add payment processor once confirmed. Identify who processes card or ACH payments, whether in-store, by phone, or online.]
- [BLANK — add shipping and delivery providers if customer addresses are shared with carriers.]
We may also disclose information when required by law, to enforce our agreements, or to protect the rights and safety of our customers, our staff, or our business.
Third-Party Storefronts
Our website links to separate online stores where you can browse promotional products and apparel:
- [BLANK — confirm which storefronts are current and should be listed. Two are in use: mcstatts.espwebsite.com and catalog.mcstatts.com. Confirm which are active and which company operates each.]
These stores are operated by third parties, not by McStatts' Printing. When you use them, your information is handled under that company's privacy policy, not this one. If you place an order or create an account on one of those sites, please review their policy. We encourage you to contact us directly at 770-382-7525 if you would prefer to order through us.
How Long We Keep Information
- Artwork and production files: kept indefinitely, so we can fulfill reorders. Deleted on request.
- Order and invoice records: kept as required for business, accounting, and tax purposes.
- Contact form submissions and customer records: [BLANK — set a retention period, or state that records are kept for the duration of the customer relationship. Needs a business decision.]
- Marketing email list: kept until you unsubscribe or ask to be removed.
Your Choices
You may:
- Ask what information we have about you
- Ask us to correct information that is wrong
- Ask us to delete your artwork files or your customer record
- Unsubscribe from marketing email at any time
To make any of these requests, email orders@mcstatts.com or call 770-382-7525. We may need to verify your identity before acting on a request, and we may need to keep certain records where the law requires it.
[BLANK — if McStatts' has customers in California, Virginia, Colorado, or other states with consumer privacy laws, or in the EU or UK, additional rights and disclosures may apply. Worth a conversation with an attorney about whether any state or international privacy law reaches this business.]
Security
We take reasonable steps to protect the information we hold, including access controls on our systems and secure connections on our website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If you need to send us something especially sensitive, call us and we will arrange a secure method.
Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page. Significant changes will be noted on the website.
Contact Us
McStatts' Printing
220 E. Church Street
Cartersville, GA 30120
Phone: 770-382-7525
Email: orders@mcstatts.com
Hours: Monday–Friday, 8:30 AM – 5:00 PM